Blended delivery
It is true that more European corporates are enthusiastically embracing outsourcing and its tangible gifts – reduced costs, reduced risk and improved quality. But it is also true that European customers still expect innovation, added value and face to face interaction.
Success with Western-based players is as much about combining onshore (such as business consulting, project management and sales), nearshore and offshore (such as Application Management, Infrastructure Management and BPO) resources to good effect as it is to do with providing the lowest cost offering.
Sharing knowledge across the organisation is a key part of improving our service to our customers, and we do that by:
- Collaboration across borders to draw on the expertise of hundreds of business consultants, business intelligence practitioners, software experts and the vast computational resources of Logica.
- Proactively implementing decision models that drive anticipatory strategies and business optimisation techniques.
The needs of European customers are unique. European companies must tap multiple locations to truly overcome their multi-language requirements. Our blended delivery model offers European corporates a model that can tap the deep talent pool of low cost locations and access Eastern European talent for specialised languages.
Logica’s blended delivery model is different because we use local (onshore) resources close to the customer for core functions. This helps us manage the language and culture issues. So, you’ll find Logica in France to be a very French company and very Finnish in Finland. Both can also call on our global delivery resources in countries like India. So, we make life culturally easy for our customers to do business with us and get advantages like time-zone advantage for system development, or cost and quality advantage for BPO work, or skills availability for application management.
It is about delivering IT services to customers in a way that they want it or in a way that works for them. Our blended delivery model creates a global services value chain linking talent across the several countries in which we operate to tap into the best each location has to offer. Making blended delivery part of everything we do and combining our offshore and nearshore capabilities (India, Philippines and Morocco) our strong local presence will enable us to provide our clients access to talent, cost savings and increased process productivity.
To know more on our blended delivery offerings today, please contact us via email or telephone +44 (0) 870 850 4283.