Operational support systems (OSS)

Service providers are constantly challenged to release innovative and reliable products and services as well as reduce costs.  Increasingly, the new services demanded, transcend traditional technology platforms and business divisions.

Often the launch of new services is constrained by inflexible business processes as well as the number of system changes required to launch the service. Therefore, providers increasingly look at ways of streamlining systems through IT rationalisation, outsourcing legacy business processes and supporting systems.
 
Logica’s solutions in OSS including areas such as service fulfilment, service assurance, service quality management and network inventory enable companies to meet these challenges. By taking a single, independent view of service quality across a whole business, Logica’s solutions deliver significant improvements in operational efficiency.  These lead to new customer subscriptions, reduced customer churn and lower operational costs.

Through a process of business transformation, Logica helps companies design, build, implement and manage OSS service-orientated architectures that meet the challenges of today’s rapidly changing market. The introduction of robust OSS solutions increases a business’s agility and allows new, bundled services to be launched while managing operational risk and reducing costs.

For further information or to speak to one of our experts contact us at telecomsandmedia@logica.com